Refund policy

PROPOP Return & Refund Policy

At PROPOP, your satisfaction matters to us. Because we are a food brand, we follow strict guidelines to ensure every bag you receive is safe, fresh, and sealed.

Returns
As PROPOP products are consumable snack items, we do not accept returns on any opened or damaged packaging. For hygiene and food safety reasons, all sales of opened products are final.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To process your claim, we require:

• Clear photos of the damaged product and packaging
• Photo of the shipping label/order number
  

Claims submitted without proof of damage cannot be processed.

Refunds
Approved refunds are processed within 14 business days of approval. Refunds will be issued to your original payment method. Please note that bank or card processing times may add a few additional business days on top of this.

Non-Refundable Situations
We are unable to offer refunds or replacements for:

• Products that have been opened, used, or partially consumed
• Change of mind after purchase
• Delayed delivery caused by courier or customs issues outside our control

Contact Us
If you have any issue with your order, reach out to us at hello@propop.co with your order number and photos, and our team will assist you as quickly as possible.